Legal
Shipping Policy
This Shipping Policy explains how Box Bettter processes, ships and delivers your custom packaging orders worldwide.
Shipping partners
We ship worldwide through trusted carriers — USPS, FedEx and DHL. The carrier and service level are selected based on your destination, order size and requested timeline.
Processing and lead times
Production lead times are quoted per project and begin after final artwork approval and cleared payment where required. Typical production runs ship in 8–12 business days; rush options may be available on request. Transit time is additional and depends on the destination and service selected.
Shipping methods and costs
Shipping costs are calculated by weight, dimensions, destination and service level, and are shown on your quote or invoice. Boxes ship flat where possible to reduce volume and cost. Freight shipping is available for large-volume orders.
International shipping, duties and taxes
For international shipments, any import duties, taxes and customs fees are the responsibility of the recipient unless otherwise agreed in writing. Delivery timelines may be affected by customs clearance in the destination country.
Tracking
Once your order dispatches, we provide a tracking number so you can follow your shipment through the carrier. Please allow up to 24 hours for tracking information to update.
Delivery issues and damaged shipments
Inspect your order on arrival. If a shipment arrives damaged or incomplete, contact us within 10 days of delivery with your order number and photos, and we will work with you and the carrier to resolve it promptly.
Address accuracy
Please ensure your shipping address is complete and accurate at the time of order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Questions?
If you have any questions about this shipping policy, get in touch and we'll be glad to help.